90-DAY MONEY-BACK GUARANTEE | 30-DAY SHOE EXCHANGES | 1–2 DAY PROCESSING | DDP DUTY PAID

How can I contact Grounded Energy customer support?

You can reach our customer support team via email at info@grounded-energy.com or by phone at +44 7423023175. Support hours are Monday to Friday, 9:00 AM to 5:00 PM (GMT). We aim to respond to all inquiries within 1 business day.

Can I cancel or change my order after placing it?

Orders are processed quickly every business day from Monday to Saturday. If you need to modify or cancel an order, please email us immediately. Once an order has been dispatched from our fulfillment center, cancellation is no longer possible and the parcel must be returned upon delivery in accordance with our return policy.

How do monthly subscriptions work, and how do I cancel?

Subscription products automatically renew each month. You can cancel your subscription at any time by emailing info@grounded-energy.com. Please note that cancelling a subscription stops future billing and shipments; it does not automatically issue a refund for past delivered orders. Each subscription delivery is backed by a separate 60-day money-back guarantee from its delivery date.

What are your processing and delivery timeframes?

Our shipping schedules are structured as follows:

• Warehouse Processing Time: 1–2 business days (Monday – Friday).
• Standard US & Canada Transit Time: 3–7 business days.
• Hong Kong Overflow Hub Dispatch: +2–4 additional business days (if local regional stock is depleted).

Where are orders shipped from?

We operate a multi-warehouse fulfillment network with locations in the United States, Canada, Australia, and Hong Kong. Orders are automatically routed to the nearest warehouse with available stock.

How do I track my package?

Once your order ships, you will receive an email confirmation containing your tracking number and direct tracking link. Please allow up to 48 hours after receiving your confirmation for tracking events to register on the carrier portal.

What is your 90-Day Money-Back Guarantee?

For standard eligible Grounded Energy products, you have 90 days from receipt to return the product for a full refund. Items must be returned in good condition with original packaging. Return shipping costs are paid by the customer.

What is the return policy for Grounded Energy Shoes?

Due to strict hygiene standards, Grounded Energy Shoes are exempt from the 90-day guarantee. Instead, shoes carry a 30-day return and exchange window from delivery. Shoes must be unworn, unwashed, and in pristine condition with all original tags and the shoe box intact.

Where do I ship my return?

Physical returns must be sent to our authorized return facilities in the US or internationally.

WARNING: Our administrative HQ at 122 Pen Park Road, Bristol, UK CANNOT receive physical returns.

Always email info@grounded-energy.com first to receive your official return instructions and authorized facility address. Unsolicited parcels sent to Bristol will be rejected.

What if my product arrives damaged, defective, or incorrect?

If you receive a faulty or incorrect item, notify us immediately at info@grounded-energy.com with your order number and photos of the fault. We will promptly issue a free replacement or full refund.

⚠️ CRITICAL NOTICE: NO RETURNS ACCEPTED AT BRISTOL HEADQUARTERS

Our business headquarters at 122 Pen Park Road, Bristol is strictly an administrative office and CANNOT process physical returns.

Unsolicited packages sent to our Bristol HQ will be automatically rejected. Please email customer support at info@grounded-energy.com to obtain specific instructions and the authorized return facility address for US or global orders. Review our full Return & Refund Policy.

Grounded Energy — Customer Support & Identification

Customer Support: info@grounded-energy.com | Phone: +44 7423023175

Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT)

© 2026 Grounded Energy. All Rights Reserved.