Legal notice

Legal Notice

Grounded Energy — Company Identification & Statutory Regulatory Disclosures | Last Updated: September 2026

This Legal Notice provides official corporate information and regulatory disclosures for Grounded Energy (accessible at grounded-energy.com). We are committed to complete corporate transparency, strict adherence to e-commerce consumer protection laws, and providing a secure online shopping environment for our global customers.

REGISTERED UK HEADQUARTERS | DIRECT-TO-CONSUMER LOGISTICS | DDP DUTY PAID GUARANTEE

1. Corporate Entity & Contact Details

Commercial Brand / Shop Name: Grounded Energy

Official Website: grounded-energy.com

Customer Support Email: info@grounded-energy.com

Commercial & B2B Inquiries: business@grounded-energy.com | wholesale@grounded-energy.com

Customer Phone: +44 7423023175

Registered Business Address (ADMINISTRATIVE HQ — NOT A RETURN ADDRESS!):
Grounded Energy
122 Pen Park Road
Bristol, AVON BS10 6BP
United Kingdom

E-Commerce Hosting Platform:
Shopify Inc., 151 O'Connor Street, Ground Floor, Ottawa, Ontario K2P 2L8, Canada
Website: www.shopify.com

⚠️ CRITICAL NOTICE: NO PRODUCT RETURNS AT BRISTOL HEADQUARTERS

Our registered office in Bristol, United Kingdom is an administrative headquarters only and HAS NO WAREHOUSE FACILITIES TO RECEIVE PRODUCT RETURNS.

Unsolicited packages sent to our Bristol office will be automatically rejected. All product returns must be pre-authorized by contacting customer support at info@grounded-energy.com to receive an RMA number and the exact shipping details for our designated US or international return facility. Please consult our Return & Refund Policy.

2. Business Model & Global Fulfillment Network

Grounded Energy operates an international Direct-to-Consumer (DTC) store specializing in earthing and grounding footwear, apparel, and wellness gear. Orders are dispatched directly from our multi-warehouse network located across the United States, Canada, Australia, and Hong Kong.

DDP (Delivered Duty Paid) Guarantee: All items are sold on a DDP basis. Applicable import duties, taxes, and customs clearance charges are fully prepaid by Grounded Energy, ensuring that no extra fees or unexpected charges are collected upon delivery.

3. Intellectual Property Rights

All content published on this website—including designs, text, graphics, product names, logos, button icons, digital downloads, image assets, and software—is the property of Grounded Energy or its content suppliers and is protected by international copyright, trademark, and intellectual property laws. Unauthorized copying, reproduction, retransmission, or commercial usage without prior written authorization is strictly prohibited.

4. Applicable Law & Consumer Dispute Resolution

These legal disclosures, store terms, and commercial activities are governed by and construed in accordance with applicable laws, respecting statutory consumer rights across our major markets in North America and Europe.

We strive to resolve any customer concerns amicably and directly. If you experience an issue with your order or service, please reach out to our dedicated support team at info@grounded-energy.com.