Contact information

Contact Information

Grounded Energy — Customer Support, Business Inquiries & Corporate Contact | Last Updated: September 2026

Have questions about your order, tracking, shoe sizing, or return procedures? Need assistance with a US return address, or interested in wholesale opportunities? The Grounded Energy support and commercial teams are here to assist you with quick, dedicated service.

DEDICATED CUSTOMER SUPPORT | US RETURNS ASSISTANCE | WHOLESALE & COMMERCIAL INQUIRIES

Customer Support

General & Order Support Email:
info@grounded-energy.com

Phone Support:
+44 7423023175

Response Time: We aim to respond to all customer inquiries within 1 business day.

Business & Wholesale

Business Inquiries:
business@grounded-energy.com

Wholesale Inquiries:
wholesale@grounded-energy.com

Partnerships: For B2B, retail distribution, and corporate opportunities.

Service Hours & Operations

Customer Service Hours:
Monday to Friday: 9:00 AM – 5:00 PM (GMT)

Order Fulfillment Days:
Monday to Saturday (excluding public holidays)

⚠️ US RETURNS & PHYSICAL PRODUCT RETURN INSTRUCTIONS

To obtain our designated US returns address or international return warehouse instructions, please contact us at info@grounded-energy.com before dispatching your parcel.

Our business headquarters in Bristol, United Kingdom is strictly an administrative office and CANNOT receive or process product returns. Unsolicited returns delivered to our UK administrative address will be automatically rejected. Please refer to our complete Return & Refund Policy for terms and conditions.

Corporate Identification & Addresses

Shop Name: Grounded Energy

Official Website: grounded-energy.com

Customer Support Email: info@grounded-energy.com

Customer Phone: +44 7423023175

US & Global Returns Hub

Grounded Energy Returns
US & International return addresses provided upon request
Email: info@grounded-energy.com
(Prior email authorization required)

Business Headquarters

Grounded Energy
122 Pen Park Road
Bristol, AVON BS10 6BP
United Kingdom
(Administrative HQ — No Returns Accepted)