Return & Refund Policy

Grounded Energy — Customer Satisfaction, Return Terms & Refund Procedures | Last Updated: September 2026

At Grounded Energy, your satisfaction is our top priority. We stand behind the quality of our products and want you to feel completely confident in your purchase. This Return & Refund Policy outlines the terms and procedures for returning items, exchanging footwear, managing subscription refunds, and submitting claims for damaged or missing orders.

Summary of Return & Guarantee Terms

1. 90-Day Money-Back Guarantee (Standard Eligible Items)

If, for any reason, you are not completely satisfied with your standard Grounded Energy product, you have 90 days from the date of receipt to return it for a full refund.

• Eligibility: Items must be in good condition and returned in their original packaging.
• Shipping Responsibility: You are responsible for paying the shipping costs for returning the item back to us. Original shipping costs are non-refundable.
• Tracking Recommended: We strongly recommend using a trackable shipping service. Please retain your tracking number until your return and refund have been fully processed.
• How to Initiate: Email info@grounded-energy.com with your order number to request return instructions and authorization.

2. Grounded Energy Shoes: Return & Exchange Policy

Due to strict personal hygiene standards, Grounded Energy Shoes are exempt from our standard 90-day guarantee. Instead, we offer a dedicated 30-day return and exchange window starting from the date of delivery.

Conditions for Shoe Returns & Exchanges:

• Return requests must be submitted within 30 days of receipt.
• Shoes must be completely unworn, unwashed, and in pristine original condition.
• All original tags and packaging (including the original shoe box) must remain fully intact and undamaged.

Inspection & Approval Process:

1. Inspection: Upon arrival at our warehouse, our quality control team will inspect the shoes. Items showing signs of wear, excessive use, or damage (not caused by a manufacturing fault) cannot be accepted for refund or exchange.
2. Refund / Exchange Action: Once approved, we will process your refund to the original payment method or dispatch your replacement shoe size/model.
3. Shipping Fees: Original shipping charges are non-refundable, and return shipping costs are borne by the customer.

3. Subscription Orders Policy

Our monthly subscription orders are backed by a 60-day money-back guarantee calculated from the delivery date of each specific recurring order.

• Requesting a Subscription Refund: If you are unsatisfied with a subscription delivery, contact us at info@grounded-energy.com within 60 days of delivery for a full refund on that specific order.
• Cancellation vs. Refund: Please note that cancelling your subscription and requesting a refund are two separate actions. Cancelling a subscription prevents future recurring charges and future shipments, but does not automatically issue a refund for previously delivered orders.
• How to Cancel: To stop future subscription charges, email us at info@grounded-energy.com. Cancellation takes effect immediately. If an order has already processed and shipped prior to cancellation, that delivery will still occur, and may be returned under the refund terms above.

4. Faulty, Damaged, or Incorrect Products

If you receive an item that is defective, damaged during transit, or incorrect, please notify us immediately at info@grounded-energy.com with your order number and clear photos of the issue. We will gladly arrange a free replacement or full refund without any additional cost to you.

5. Order Cancellations & Change of Mind

• Cancellations Before Shipping: Orders are processed and dispatched every business day from Monday to Saturday. If you wish to cancel an order after payment, contact us immediately. Once an order has been dispatched, cancellation is no longer possible and it must be processed as a standard return upon receipt.
• Change of Mind / Exchanges: Requests for change of mind or item exchanges must be submitted within the applicable 90-day window (or 30-day window for shoes). We cannot accept change of mind returns after these guarantee periods expire. Due to hygiene standards, only completely unused products qualify for exchange.

6. "Never Received" Orders & Delivery Issues

If your tracking information indicates that your parcel has been delivered but you have not received it, please notify us within 1 week of the recorded delivery date at info@grounded-energy.com. We will initiate an immediate carrier investigation and provide a replacement or refund depending on the investigation findings.

7. Refund Processing & Timelines

Once your returned parcel is delivered to our facility, our team aims to complete inspection and process your refund within 1 business day.

All approved refunds are credited back to the original payment method used during checkout. Please allow 3 to 7 business days for the refunded amount to reflect in your bank account or card statement, depending on your financial institution's processing times.