Shipping Policy

Grounded Energy — Processing Times, Fulfillment Warehouses & Tracking Information | Last Updated: September 2026

At Grounded Energy (accessible from grounded-energy.com), we are committed to delivering your order as quickly and efficiently as possible. Once your order is placed, it is immediately forwarded to our fulfillment team for processing and quality inspection before dispatch.

1. Order Processing & Estimated Delivery Times

*Note: Business days refer to Monday through Friday, excluding public holidays. Orders placed over the weekend will be processed on the following business day.

2. Fulfillment & Warehouse Network

To ensure optimal delivery speed, we fulfill orders from an international network of fulfillment centers strategically located in:

• United States (Primary domestic hub)
• Canada (Regional fulfillment)
• Australia (Pacific regional facility)
• Hong Kong (International manufacturing & overflow hub)

Stock Allocation Notice: If an ordered item is temporarily out of stock at our US, Canadian, or Australian facilities, your parcel will be dispatched directly from our Hong Kong hub. Please allow an additional 2–4 business days for international carrier routing in these instances.

3. Tracking Your Order

Once your shipment leaves our warehouse, you will automatically receive a shipping confirmation email containing your tracking number and direct tracking link.

• Activation Window: Please allow up to 48 hours after receiving your shipment confirmation for tracking status events to update on the carrier portal.
• Missing Tracking Assistance: If you received a shipping confirmation email but have not seen tracking updates within 2 business days, please email us at info@grounded-energy.com with your full name and order number so our support team can assist you immediately.

4. Missing Items & Split Shipments

Depending on item availability across our warehouse network, multi-item orders may occasionally be dispatched in separate packages. If your package arrives without all ordered items, please check your shipping confirmation email for multiple tracking numbers.

If our support team confirms that an item was accidentally omitted during warehouse fulfillment, we will immediately arrange re-shipment of the missing product using express international shipping at no extra charge to resolve the error as swiftly as possible. Contact us at info@grounded-energy.com to report missing items.